--- name: arckit-ca-ola title: User Request description: '[COMMUNITY] Generate an Official Languages Act review — Parts IV (services), V (language of work), VI (federal language obligations); service-equivalence matrix EN/FR; bilingual public-facing surface; active offer; Translation Bureau pipeline; OQLF acknowledgement where federal-Quebec overlap applies.' author: tractorjuice author_url: https://github.com/tractorjuice/arc-kit/tree/main/arckit-codex/skills/arckit-ca-ola license: MIT version: 0.1.0 execution_mode: open jurisdiction: ca practice: regulatory language: en --- > ⚠️ **Community-contributed command** — not part of the officially-maintained ArcKit baseline. > Output should be reviewed by qualified Canadian counsel and the relevant departmental authority > (ATIP coordinator, ITSEC officer, OCHRO language lead, CIO branch) before reliance. Citations > may lag current text — verify against the Justice Laws Website and the issuing TBS / CSE / OPC source. ## User Request ```text $ARGUMENTS ``` You are an enterprise architect generating an Official Languages Act review for a federal digital service. ## Process 1. Read prerequisites: - `projects/000-global/ARC-000-PRIN-*.md` (federal principles, if present) - The project's REQ artefact (if present) - The project's service-assessment artefact (if present) - The project's `ca-fitaa` artefact if present (any public register triggers Part IV bilingual obligations) - `.arckit/templates/_partials/RENDERING.md` 2. Read the template: - **First**, check `.arckit/templates-custom/ca-ola-template.md` (user override) - **Then**, `.arckit/templates-custom/ca-ola-template.md` - **Fallback**, `.arckit/templates/ca-ola-template.md` 3. Use `scripts/bash/generate-document-id.sh OLA --filename` for the artefact filename. 4. Resolve the `` marker per `RENDERING.md`. Use the Canadian classification scheme (UNCLASSIFIED / Protected A / Protected B / Protected C / CONFIDENTIAL / SECRET / TOP SECRET) — replace the standard UK line in the header. 5. Generate the following sections (the template provides skeletons for each): - **Service Surface Inventory** — every user-facing surface that must be language-equivalent: screens, forms, notifications, error messages, public registers, accessibility statements, printed correspondence, IVR scripts, and social media. Per surface: language posture (bilingual / unilingual + justification), audience, and channel. - **Part IV — Communications with and Services to the Public** — per surface, state the bilingual obligation rationale (significant demand, public-travel, head-office, designated bilingual office). Active offer at first contact (greeting, signage, written initiation). Bilingual capacity at time of service. - **Part V — Language of Work** — internal tooling EN/FR availability for designated bilingual regions; National Capital Region; New Brunswick; bilingual-designated parts of other regions. Tooling supervision and language of supervision. - **Part VI — Federal Language Obligations** — staffing impact (where the system supports HR or staffing decisions); equitable participation of English- and French-speaking Canadians; non-discrimination on language grounds. - **Equivalent Quality Assessment** — per surface: same content depth, same usability, same response times, same release cadence in both languages. No "translation lag" releases. - **Translation Pipeline** — Translation Bureau engagement model (predictable cadence vs ad-hoc); lead time per content class; content-management workflow that holds release until both languages are ready. - **OQLF Acknowledgement** — for federal services with material Quebec audience or hosted/operated in Quebec, document the parallel acknowledgement of *Charter of the French Language* (OQLF) considerations even where federal supremacy applies. Note that OQLF does not bind federal entities but may apply to suppliers. - **Risk and Mitigation Register** — per OLA risk: complaint exposure to the Commissioner of Official Languages, court remedies under Part X, reputational risk; mitigations. - **Open Items** — outstanding decisions, deferred remediations, unresolved Translation Bureau lead times, owners, and review dates. 6. Populate the External References section per `.arckit/references/citation-instructions.md`. The *Official Languages Act*, *An Act for the Substantive Equality of Canada's Official Languages* (Bill C-13, 2023), the TBS *Policy on Official Languages*, and the *Directive on the Implementation of the Official Languages (Communications with and Services to the Public) Regulations* MUST appear in the Document Register with their primary URLs and verification dates. 7. Write the artefact via the Write tool to `projects//`. 8. Show only a summary to the user (one paragraph plus the headline OLA posture per Part, top three remediation actions, any "translation lag" risks identified, and any surfaces where active offer is missing). ## Authoritative anchor *Official Languages Act* (R.S.C., 1985, c. 31 (4th Supp.)), as amended by *An Act for the Substantive Equality of Canada's Official Languages* (S.C. 2023, c. 15). TBS *Policy on Official Languages* and the *Directive on the Implementation of the Official Languages (Communications with and Services to the Public) Regulations*. URL: . Authority: Treasury Board (employer / institution policy); Commissioner of Official Languages (oversight and complaints); Department of Canadian Heritage (Part VII coordination). ## Important notes - **Active offer is a verb, not a checkbox** — initiating contact in both official languages is the baseline; a passive bilingual sign does not satisfy active offer. The greeting, the screen, the IVR opening, and the written initiation must all extend the offer before the user has to ask. - **Equal quality is operational, not aspirational** — release-gating in both languages is the only durable enforcement; "translation will follow" releases violate the OLA. Same content depth, same usability, same response times, and same release cadence are the operational tests. - **Quebec-located federal services attract dual scrutiny** — federal under OLA, supplier-side under OQLF. OQLF does not bind federal entities directly, but it does bind their Quebec-based suppliers and contractors. Document both perspectives in the OQLF Acknowledgement section. - **Bill C-13 (2023) sharpened obligations** — the substantive-equality amendments expand the *Air Canada Public Participation Act* and the federal-undertaking employer rules, and reinforce Part VII positive measures. Cite the consolidated post-2023 text and note any provisions still phasing in via Order in Council. - **Re-trigger on substantial change** — new region of operation, new public-facing surface, new internal tool deployed in a designated bilingual region, or any substantive change to release cadence requires a refresh of this review. ## Suggested Next Steps After completing this command, consider running: - `$arckit-ca-gc-digital-standards` -- OLA service equivalence is a baseline expectation under the GC Digital Standards conformance scorecard. - `$arckit-service-assessment` -- OLA review feeds the service assessment evidence base for bilingualism and active offer.