---
name: bosskuai-customer-success-support
description: Use this for support SOPs, onboarding, ticket triage, customer success playbooks, retention, churn reduction, and feedback loops.
---

# Bosskuai Customer Success Support

Use this for support SOPs, onboarding, ticket triage, customer success playbooks, retention, churn reduction, and feedback loops.

## Fast Path

1. Define support categories, severity, SLA, owner, and escalation path.
2. Create onboarding checklist for first value, not just account setup.
3. Convert repeated tickets into product fixes, docs, or automation.
4. Track churn reason, activation, time-to-first-value, and support burden.

## Default Checks

- Define support categories, severity, SLA, owner, and escalation path.
- Create onboarding checklist for first value, not just account setup.
- Convert repeated tickets into product fixes, docs, or automation.
- Track churn reason, activation, time-to-first-value, and support burden.
- Do not hide unresolved product problems behind customer success scripts.

## When To Open The Playbook

Open `../../references/playbooks/bosskuai-customer-success-support-playbook.md` only when the task needs detailed workflow, implementation examples, or release-grade depth.

## Output Quality

- Start with the verdict or action.
- Separate confirmed facts, assumptions, and risks.
- Include exact files, commands, tests, metrics, or rollback triggers when relevant.
- Do not claim legal, security, or cost certainty without evidence.

## References

- `../../references/playbooks/bosskuai-customer-success-support-playbook.md`
- `../../references/checklists/customer-success-support-checklist.md`