---
title: "Chatwoot Open Source Customer Engagement and Omnichannel Support Platform"
description: "Chatwoot is a self-hosted, open-source customer engagement platform that provides live chat, email, social media, and messaging channel support in a unified agent dashboard. It serves as an alternative to Intercom, Zendesk, and Freshdesk with full API access for automation."
verification: "security_reviewed"
source: "https://github.com/chatwoot/chatwoot"
author: "Chatwoot"
category:
  - "Integrations & Connectors"
framework:
  - "Multi-Framework"
tool_ecosystem:
  github_repo: "chatwoot/chatwoot"
  github_stars: 28471
---

# Chatwoot Open Source Customer Engagement and Omnichannel Support Platform

Chatwoot is a self-hosted, open-source customer engagement platform that provides live chat, email, social media, and messaging channel support in a unified agent dashboard. It serves as an alternative to Intercom, Zendesk, and Freshdesk with full API access for automation.

## Installation

Choose whichever fits your setup:

1. Copy this skill folder into your local skills directory.
2. Clone the repo and symlink or copy the skill into your agent workspace.
3. Add the repo as a git submodule if you manage shared skills centrally.
4. Install it through your internal provisioning or packaging workflow.
5. Download the folder directly from GitHub and place it in your skills collection.

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/chatwoot-open-source-customer-engagement-omnichannel-support/)