---
name: "troubleshooting-guidelines"
description: >-
  Provides a structured approach for troubleshooting AI agent issues, including
  detailing the problem, steps tried, and error messages.
version: 1.0.0

tags:
  - troubleshooting
  - support
  - ai agents
  - make.com
triggers:
  - when encountering issues with AI agents in Make.com
  - when asking for support with AI automation setups
allowed-tools: []
compatibility: make.com
metadata:
  source: jack-school
  lesson: 84
  lesson_title: Links
  difficulty: easy
  category: nocode
  tools_required:
    - make.com
  estimated_setup_time: 5min
---

# Support Troubleshooting Guidelines

## When to Use

Use this skill when you need to:
- when encountering issues with AI agents in Make.com
- when asking for support with AI automation setups

## What This Does

Provides a structured approach for troubleshooting AI agent issues, including detailing the problem, steps tried, and error messages.

## Workflow

1. Be specific about your agent setup issue - Tell us exactly which part of the process you're struggling with (agent creation, tool scenarios, inputs/outputs, triggering, etc.)
2. Show us what's happening - (Ideally) record a 2-3 minute Loom video demonstrating the problem or share screenshots of your agent configuration and tool scenarios with the exact errors you're seeing
3. Structure your question efficiently:
    - Start with a one-sentence summary of your issue
    - List the exact steps you've already tried
    - Include error messages (copy/paste the exact text)

## Configuration

**Required tools/platforms:**
- make.com

## Rules & Constraints

- This skill is extracted from Jack Roberts' AI Automations course
- Adapt prompts and workflows to your specific use case
- Replace placeholder values (names, URLs, API keys) before use
- Test in a staging environment before production deployment