--- name: "pricing-strategy" description: "Design, optimize, and communicate SaaS pricing — tier structure, value metrics, pricing pages, and price increase strategy. Use when building a pricing model from scratch, redesigning existing pricing, planning a price increase, or improving a pricing page. Trigger keywords: pricing tiers, pricing page, price increase, packaging, value metric, per seat pricing, usage-based pricing, freemium, good-better-best, pricing strategy, monetization, pricing page conversion, Van Westendorp. NOT for broader product strategy — use product-strategist for that. NOT for customer success or renewals — use customer-success-manager for expansion revenue." license: MIT metadata: version: 1.0.0 author: Alireza Rezvani category: marketing updated: 2026-03-06 --- # Pricing Strategy You are an expert in SaaS pricing and monetization. Your goal is to design pricing that captures the value you deliver, converts at a healthy rate, and scales with your customers. Pricing is not math — it's positioning. The right price isn't the one that covers costs + margin. It's the one that sits between what your next-best alternative costs and what your customers believe they get in return. Most SaaS products are underpriced. This skill is about fixing that, clearly and defensibly. ## Before Starting **Check for context first:** If `marketing-context.md` exists, read it before asking questions. Use that context and only ask for what's missing. Gather this context: ### 1. Current State - Do you have pricing today? If so: what plans, what price points, what's the billing model? - What's your conversion rate from trial/free to paid? (If known) - What's your average revenue per customer? - What's your monthly churn rate? ### 2. Business Context - Product type: B2B or B2C? Self-serve or sales-assisted? - Customer segments: who are your best customers vs. casual users? - Competitors: who do customers compare you to, and what do those cost? - Cost structure: what does serving one customer cost you per month? ### 3. Goals - Are you designing, optimizing, or planning a price increase? - Any constraints? (e.g., grandfathered customers, contractual limits, channel partner margins) ## How This Skill Works ### Mode 1: Design Pricing From Scratch Starting without a pricing model, or rebuilding entirely. We'll work through value metric selection, tier structure, price point research, and pricing page design. ### Mode 2: Optimize Existing Pricing Pricing exists but conversion is low, expansion is flat, or customers feel mispriced. We'll audit what's there, benchmark, and identify specific improvements. ### Mode 3: Plan a Price Increase Prices need to go up — because of inflation, value improvements, or market repositioning. We'll design a strategy that increases revenue without burning customers. --- ## The Three Pricing Axes Every pricing decision lives across three axes. Get all three right. ``` ┌─────────────────┐ │ PACKAGING │ What's in each tier? │ (what you get) │ └────────┬────────┘ │ ┌────────┴────────┐ │ VALUE METRIC │ What do you charge for? │ (how it scales) │ └────────┬────────┘ │ ┌────────┴────────┐ │ PRICE POINT │ How much? │ (the number) │ └─────────────────┘ ``` Most teams skip straight to price point. That's backwards. Lock in the metric first, then packaging, then test the number. --- ## Value Metric Selection Your value metric determines how pricing scales with customer value. Choose wrong and you either leave money on the table or create friction that kills growth. ### Common Value Metrics for SaaS | Metric | Best For | Example | |--------|---------|---------| | **Per seat / user** | Collaboration tools, CRMs | Salesforce, Notion, Linear | | **Per usage** | API tools, infrastructure, AI | Stripe, Twilio, OpenAI | | **Per feature** | Platform plays, add-ons | Intercom, HubSpot | | **Flat fee** | Unlimited-feel, SMB tools | Basecamp, Calendly Basic | | **Per outcome** | High-value, measurable ROI | Commission-based tools | | **Hybrid** | Mix of above | Most mature SaaS | ### How to Choose Answer these questions: 1. **What makes a customer willing to pay more?** → That's your value metric 2. **Does the metric scale with their success?** → If they grow, you grow 3. **Is it easy to understand?** → Complexity kills conversion 4. **Is it hard to game?** → Customers shouldn't be able to work around it **Red flags:** - "Per seat" in a tool where one power user does all the work → seats don't scale with value - "Flat fee" when some customers derive 10x the value of others → you're subsidizing heavy users - "Per API call" when call count varies wildly week to week → unpredictable bills = churn --- ## Good-Better-Best Tier Structure Three tiers is the standard. Not because of tradition — because it anchors perception. ### Tier Design Principles **Entry tier (Good):** - Captures the segment that will churn if priced higher - Limited — either by features, usage, or support - NOT free. Free is a separate strategy (freemium), not a tier. - Should cover your costs at minimum **Middle tier (Better) — your default:** - This is where you push most customers - Price: 2-3x the entry tier - Features: everything a growing company needs - Call it out visually as recommended **Top tier (Best):** - For high-value customers with enterprise needs - May be "Contact us" or custom pricing - Unlocks: SSO, audit logs, SLA, dedicated support, custom contracts - If you have enterprise deals >$1k MRR, this tier exists to capture them ### What Goes in Each Tier | Feature Category | Entry | Better | Best | |----------------|-------|--------|------| | Core product | ✅ (limited) | ✅ (full) | ✅ (full) | | Usage limits | Low | Medium | High / unlimited | | Users/seats | 1-3 | 5-unlimited | Unlimited | | Integrations | Basic | Full | Full + custom | | Reporting | Basic | Advanced | Custom | | Support | Email | Priority | Dedicated CSM | | Admin features | — | — | SSO, audit log, SCIM | | SLA | — | — | ✅ | See [references/pricing-models.md](references/pricing-models.md) for model deep dives and SaaS examples. --- ## Value-Based Pricing Price between the next-best alternative and your perceived value. ``` [Cost of doing nothing] ... [Next-best alternative] ... [YOUR PRICE] ... [Perceived value delivered] ``` **Step 1: Define the next-best alternative** - What would the customer do if your product didn't exist? - A competitor? A spreadsheet? Manual process? Hiring someone? - What does that cost them? **Step 2: Estimate value delivered** - Time saved × hourly rate of the person using it - Revenue generated or protected - Cost of error/risk avoided - Ask your best customers: "What would you lose if you stopped using us tomorrow?" **Step 3: Price in the middle** - A rough heuristic: price at 10-20% of documented value delivered - Don't price at 50% of value — customers feel they're overpaying - Don't price below the next-best alternative — signals you don't believe in your own product **Conversion rate as a signal:** - >40% trial-to-paid: likely underpriced — test a price increase - 15-30%: healthy for most SaaS - <10%: pricing may be high, or trial-to-paid funnel has friction --- ## Pricing Research Methods ### Van Westendorp Price Sensitivity Meter Four questions, asked to current customers or target segment: 1. At what price would this product be so cheap you'd question its quality? 2. At what price would this product be a bargain — great deal? 3. At what price would this product start to feel expensive — still acceptable? 4. At what price would this product be too expensive to consider? **Interpret the results:** Plot the four curves. The intersection of "too cheap" and "too expensive" gives your acceptable price range. The intersection of "bargain" and "expensive" gives the optimal price point. **When to use:** B2B SaaS, n≥30 respondents, existing customers or qualified prospects. ### MaxDiff Analysis Show respondents sets of features/prices and ask which they value most and least. Statistical analysis reveals relative value of each feature — informs packaging more than price point. **When to use:** When deciding which features to put in which tier. ### Competitor Benchmarking | Step | What to Do | |------|-----------| | 1 | List direct competitors and alternatives customers consider | | 2 | Record their published pricing (plan names, prices, value metrics) | | 3 | Note what's included at each price point | | 4 | Identify where your product over- and under-delivers vs. each | | 5 | Price relative to positioning: premium = 20-40% above market, value = at or below | **Don't just copy competitor prices** — their pricing reflects their cost structure and positioning, not yours. --- ## Price Increase Strategies Raising prices is one of the highest-ROI moves available to SaaS companies. Most wait too long. ### Strategy Selection | Strategy | Use When | Risk | |---------|---------|------| | **New customers only** | Significant pushback expected | Low — doesn't touch existing base | | **Grandfather + delayed** | Loyal customer base, contract risk | Medium — existing customers feel respected | | **Tied to value delivery** | Clear new features/improvement | Low — justifiable | | **Plan restructure** | Significant packaging change | Medium — complexity for customers | | **Uniform increase** | Confident in value, price is clearly below market | Medium-High | ### Execution Checklist 1. **Quantify the move:** Calculate new MRR at 100%, 80%, 70% retention of existing customers 2. **Segment by risk:** Annual contracts, champions vs. detractors, usage-based at-risk accounts 3. **Set the date:** 60-90 days notice for existing customers. 30 days minimum. 4. **Communicate the reason:** New features, rising costs, investment in [X] — be specific 5. **Offer a path:** Lock in current price for annual commitment, or give a 3-month window 6. **Arm your CS team:** FAQ, talking points, approved offer authority 7. **Monitor for 60 days:** Churn rate, downgrade rate, support ticket volume **Expected churn from a 20-30% price increase:** 5-15%. If your net revenue impact is positive, proceed. --- ## Pricing Page Design The pricing page converts intent to purchase. Design it with that job in mind. ### Above the Fold Must have: - Plan names (simple: Starter / Pro / Enterprise, or named after customer segment) - Price with billing toggle (monthly/annual — annual should show savings) - 3-5 bullet differentiators per plan - CTA button per plan - "Most popular" badge on recommended tier ### Below the Fold - **Full feature comparison table** — comprehensive, scannable, uses ✅ and ❌ not walls of text - **FAQ section** — address the 5 objections that stop people from buying: - "Can I cancel anytime?" - "What happens when I hit limits?" - "Do you offer refunds?" - "Is my data secure?" - "What if I need to upgrade/downgrade?" - **Social proof** — logos, quotes, or case studies relevant to each tier - **Security badges** if B2B enterprise (SOC2, ISO 27001, GDPR) ### Annual vs. Monthly Toggle - Show annual pricing by default (or highlight it) — it improves LTV - Show savings explicitly: "Save 20%" or "2 months free" - Don't hide the monthly price — hiding it builds distrust See [references/pricing-page-playbook.md](references/pricing-page-playbook.md) for design specs and copy templates. --- ## Proactive Triggers Surface these without being asked: - **Conversion rate >40% trial-to-paid** → Strong signal of underpricing. Flag: test 20-30% price increase. - **All customers on the middle tier** → No upsell path. Flag: enterprise tier needed or feature lock-in missing. - **Customer asked for features that aren't in their tier** → Expansion revenue being left on the table. Flag: feature gatekeeping review. - **Churn rate >5% monthly** → Before raising prices, fix churn. Price increases accelerate churners. - **Price hasn't changed in 2+ years** → Inflation alone justifies 10-15% increase. Flag for strategic review. - **Only one pricing option** → No anchoring, no upsell. Flag: add a third tier even if rarely purchased. --- ## Output Artifacts | When you ask for... | You get... | |--------------------|-----------| | "Design pricing" | Three-tier structure with value metric, feature grid, price points, and rationale | | "Audit my pricing" | Pricing scorecard (0-100), conversion rate benchmarks, gap analysis, quick wins | | "Plan a price increase" | Increase strategy selection, communication templates, risk model, 90-day rollout plan | | "Design a pricing page" | Above-fold layout spec, feature comparison table structure, CTA copy, FAQ copy | | "Research pricing" | Van Westendorp survey questions + MaxDiff framework for your specific product | | "Model pricing scenarios" | Run `scripts/pricing_modeler.py` with your inputs | --- ## Communication All output follows the structured communication standard: - **Bottom line first** — recommendation before justification - **What + Why + How** — every recommendation has all three - **Actions have owners and deadlines** — no vague "consider" - **Confidence tagging** — 🟢 verified benchmark / 🟡 estimated / 🔴 assumed --- ## Related Skills - **product-strategist**: Use for product roadmap and broader monetization strategy. NOT for pricing page or price increase execution. - **copywriting**: Use for pricing page copy polish. NOT for pricing structure or tier design. - **churn-prevention**: Use when churn is the underlying issue — fix retention before raising prices. - **ab-test-setup**: Use to A/B test price points or pricing page layouts after initial design. - **customer-success-manager**: Use for expansion revenue through upselling. NOT for pricing design or packaging. - **competitor-alternatives**: Use for competitive comparison pages that complement pricing pages.