---
name: salesforce-data-cloud
description: "Design and troubleshoot Salesforce Data Cloud solutions including ingestion, identity resolution, harmonization, calculated insights, activation, segmentation, data governance, and integration boundaries."
---

# Salesforce Data Cloud

Design Data Cloud solutions around identity, governance, and activation outcomes rather than just ingestion.

## Focus

- Data ingestion and source onboarding
- Identity resolution and profile unification
- Harmonization, mappings, and calculated insights
- Segmentation and activation
- Data governance, retention, and ownership boundaries
- Integration with core CRM, Marketing Cloud, and external data platforms
- Data graph query paths, metadata access, and dataspace-aware developer workflows

## Rules

- Be explicit about identity resolution assumptions.
- Separate raw ingestion from unified profile outcomes.
- Define activation targets, freshness expectations, and governance controls.
- Call out when Data Cloud is the wrong tool for operational CRM transactions.
- Distinguish operational CRM APIs from Data Cloud graph query and metadata APIs.

## Required Output

1. Source systems
2. Identity model
3. Harmonization model
4. Activation strategy
5. Governance and retention model
6. Integration boundaries