---
title: "Study customer-service triage and handoff patterns with the OpenAI CS agents demo"
slug: "study-customer-service-triage-and-handoff-patterns-with-the-openai-cs-agents-demo"
description: "Use OpenAI’s customer-service agents demo as a reference workflow for triage, specialist handoffs, guardrails, and support-case orchestration before building a production support agent."
verification: security_reviewed
source: "https://github.com/openai/openai-cs-agents-demo"
category: "Templates & Workflows"
framework: "ChatGPT Agents"
tool_ecosystem:
  github_repo: "openai/openai-cs-agents-demo"
  github_stars: 6314
  npm_weekly_downloads: 0
---
# Study customer-service triage and handoff patterns with the OpenAI CS agents demo

Use OpenAI’s customer-service agents demo as a reference workflow for triage, specialist handoffs, guardrails, and support-case orchestration before building a production support agent.

## Installation

1. Clone this skill repository.
2. Open this skill folder.
3. Review prerequisites and setup needs.
4. Install required dependencies.
5. Run and test in your environment.

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/study-customer-service-triage-and-handoff-patterns-with-the-openai-cs-agents-demo/)