---
name: "tw-ecom-compliance-consumer"
description: "Comply with Taiwan consumer protection law (消保法) — 7-day 鑑賞期 scope and exceptions (生鮮 / 客製化 / 數位商品 / 藥品), return / refund timing, disclosure requirements, and unfair-term invalidation. Use when drafting T&C, handling return disputes, or assessing if a SKU is exempt from 鑑賞期. Do NOT use for PDPA (use `tw-ecom-compliance-pdpa`). STATUS: SKELETON — body pending."
metadata:
  category: "WP-05 台灣創業"
  domain: "ecommerce-tw"
  layer: "compliance"
  related_mcps: []
  related_skills: ["tw-ecom-compliance-product", "tw-ecom-compliance-pdpa", "tw-startup-legal", "law-contract"]
  last_verified: "2026-04"
  status: "skeleton"
  tags: ["taiwan", "compliance", "consumer-protection"]
---

# Consumer Protection (消保法) Compliance

> **STATUS: SKELETON** — body pending.

## When to use this skill

- Drafting e-commerce T&C for TW
- Handling a 鑑賞期 return dispute
- Assessing whether a SKU qualifies for 鑑賞期 exemption
- Training CS team on consumer-protection scripts
- Responding to 消保官 inquiry

## Do NOT use when

- PDPA → `tw-ecom-compliance-pdpa`
- Product-category regs → `tw-ecom-compliance-product`

## Core concepts

TODO: 消保法 §19 鑑賞期 7 天, exemptions (通訊交易解除權合理例外情事適用準則).

## Decision tree

TODO: SKU → 鑑賞期 yes / no / conditional.

## Implementation guidance

TODO: T&C template, return SOP, CS script.

## Gotchas

TODO: 5-6 pitfalls (opened packaging not = used, digital-goods exemption fine print, gift-with-purchase treatment, partial-return accounting).

## IRON LAW

TODO.

## Output Format

TODO.

## Related

- `tw-startup-legal`
- `law-contract`

_Last verified: 2026-04_