---
name: warranty-claim
description: "Get a broken product repaired, replaced, or refunded under warranty — with the claim message written, the proof to attach, and the consumer-law backstop for when 'out of warranty' isn't the whole story. Use when asked to make a warranty claim, my [product] broke and it's still under warranty, the manufacturer won't honor the warranty, or how do I get this fixed for free. Produces a ready-to-send claim message, the exact evidence to include, the repair-vs-replace-vs-refund position, and an escalation ladder for when the first answer is no."
homepage: https://mohitagw15856.github.io/pm-claude-skills/skill/warranty-claim.html
metadata:
  {
    "openclaw": { "emoji": "💵" }
  }
---

# Warranty Claim

When something fails, the maker's first hope is that you'll shrug and buy a new one. A clear, documented claim that cites the warranty (and, where it applies, your baseline consumer rights) changes that math. This writes the claim, tells you exactly what proof to attach, and gives you a fallback for the classic brush-offs — "you voided it," "that's wear and tear," "you're a week out of warranty."

It doesn't invent your rights or promise an outcome — it puts your actual case in its strongest, best-documented form.

## What This Skill Produces

- **The claim message** — dated, specific, and polite, stating the fault, when it started, and what you're asking for (repair / replacement / refund)
- **The evidence pack** — proof of purchase, warranty terms, photos/video of the fault, serial/model, and the timeline
- **Your position** — which remedy to ask for and why, plus the consumer-law backstop (many places give rights *beyond* the stated warranty for goods that fail too soon)
- **The escalation ladder** — what to say when they deflect: front-line → supervisor → manufacturer vs retailer → formal complaint / regulator or chargeback

## Required Inputs

Ask for these if not provided:
- **What & when** — product, brand/model, purchase date, and where you bought it
- **What's wrong** — the fault, when it appeared, and whether it's a safety issue
- **Warranty status** — length/terms if you have them, and whether you're inside or just outside
- **Proof you have** — receipt/order, serial number, photos, prior contact
- **What you want** — repair, replacement, refund, or "whatever's fastest"

## Framework: A Claim That's Hard to Refuse

1. **Lead with the facts, dated.** Fault + first-noticed date + purchase date. Vague "it stopped working" invites a vague no.
2. **Ask for a specific remedy.** Name repair, replacement, or refund — and your fallback order — so they can't answer a question you didn't ask.
3. **Attach the proof up front.** Receipt, serial, and a photo/video of the fault in the first message saves a round-trip and signals you're organized.
4. **Know the backstop.** A stated warranty is a *floor*, not a ceiling — in many places, goods that fail unreasonably soon are covered by consumer law even after the warranty. Frame this as your right, not a favor, but don't overstate specifics you can't verify — say "check your local consumer-rights body."
5. **Escalate on a ladder, calmly.** First no isn't final: supervisor, then the other party (retailer vs manufacturer often each point at the other — go to whoever sold it if the maker stalls), then a formal complaint or, for card purchases, a chargeback.

## Output Format

### Warranty claim: [product] · bought [date] from [seller]

**The ask:** [repair / replacement / refund] — fallback: [next remedy]

**Message to send**
> Subject: Warranty claim — [model], serial [X]
> [Fault + first-noticed date + purchase date + the specific remedy requested + "proof attached"]

**Attach:** proof of purchase · warranty terms · serial/model · photos or video of the fault · any prior contact

**Your backstop:** [e.g. "you're 3 weeks past the 1-yr warranty, but many jurisdictions cover early failures for longer — cite your local consumer-rights body when they say 'out of warranty.'"]

**If they say no**
1. "[deflection]" → [response]
2. Ask for a supervisor / case reference
3. Retailer ↔ manufacturer: [who to press]
4. Formal complaint / regulator / chargeback (card purchases)

## Quality Checks
- [ ] The fault, first-noticed date, and purchase date are all stated
- [ ] A specific remedy is requested with a fallback order
- [ ] The evidence list is concrete and attached up front
- [ ] Consumer-law backstop is framed as "verify with your local body," not asserted as a specific guarantee
- [ ] An escalation ladder exists for the first "no"
- [ ] Tone is firm and factual — not abusive to the agent

## Anti-Patterns
- **A vague "it broke, fix it"** with no dates, model, or proof.
- **Asking for nothing specific** — leaving the remedy up to them.
- **Overstating the law** — citing a precise guarantee you can't verify; point to the consumer body instead.
- **Accepting "out of warranty" as the end** when an early failure may still be covered.
- **Getting angry at the front-line agent** instead of escalating the case.

## Example Trigger Phrases
- "My washing machine died 14 months in — help me claim under warranty."
- "The manufacturer says I voided the warranty. Is that right, and what do I say?"
- "Laptop screen failed just outside the 1-year warranty — can I still get it fixed free?"
- "Write me a warranty claim for my phone; the battery swelled up."
- "Retailer and manufacturer keep pointing at each other. What now?"