---
name: whatsapp_handler
description: Processes WhatsApp messages and generates appropriate responses. Use when handling WhatsApp communications.
---

## Overview
This skill manages WhatsApp message processing and response generation.

## When to Use
- Reading new WhatsApp messages
- Distinguishing between personal and business contacts
- Generating appropriate responses
- Escalating business discussions when needed

## Processing Guidelines
1. **Identify Contact**: Determine if personal or business contact
2. **Assess Content**: Evaluate message for business/personal nature
3. **Response Type**: Choose appropriate response style
4. **Approval Check**: Determine if approval needed before sending

## Response Categories
- **Personal**: Casual, friendly tone
- **Business**: Professional, formal tone
- **Mixed**: Semi-formal, transition to email if complex

## Escalation Rules
- Complex business discussions → escalate to email
- Financial matters → require approval
- Unknown contacts → flag for human review

## Response Templates
- Acknowledgment: "Thanks for reaching out, I'll get back to you shortly."
- Follow-up: "Regarding your previous message..."
- Escalation: "This requires more detailed discussion, let me transfer this to email."