---
title: "Zammad Open Source Web-Based Helpdesk and Ticketing System"
description: "Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation."
verification: "security_reviewed"
source: "https://github.com/zammad/zammad"
author: "Zammad"
category:
  - "Integrations & Connectors"
framework:
  - "Multi-Framework"
tool_ecosystem:
  github_repo: "zammad/zammad"
  github_stars: 5513
---

# Zammad Open Source Web-Based Helpdesk and Ticketing System

Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.

## Installation

Choose whichever fits your setup:

1. Copy this skill folder into your local skills directory.
2. Clone the repo and symlink or copy the skill into your agent workspace.
3. Add the repo as a git submodule if you manage shared skills centrally.
4. Install it through your internal provisioning or packaging workflow.
5. Download the folder directly from GitHub and place it in your skills collection.

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/zammad-open-source-helpdesk-ticketing-system/)