This skill extracts product and market signals from customer success conversations and usage patterns.
This skill negotiates data processing agreements with vendors and customers. Use when asked to draft or review a DPA, negotiate data processing terms, or ensure vendor data…
This skill identifies and extracts customer case studies from successful CS engagements. Use when asked to find case study candidates, draft customer stories, or build the…
This skill generates business agreements across 10 common types with a standardized 15-section structure adaptable to each agreement's specific requirements.
This skill designs user flows informed by research findings. Use when asked to create user flows, map interaction paths, or design task flows for a feature.
This skill extracts and structures functional and non-functional requirements from stakeholder inputs and discovery artifacts.
This skill coordinates user acceptance testing with design partners or beta customers. Use when a feature is functionally complete and needs real-user validation before general…
This skill reviews third-party terms of service and contracts for legal risk before execution. Use when asked to review a vendor contract, evaluate SaaS terms, or assess a partner…
This skill prepares support readiness briefs covering new features, known issues, and suggested responses.
This skill identifies and assesses financial risks including concentration risk, burn rate, and covenant compliance.
This skill briefs the support team on upcoming releases so they are ready for customer questions. Use before any customer-facing release to ensure support agents can handle…
This skill creates help articles, FAQs, and how-to guides for the help centre. Use when asked to write a help article, create a how-to guide, or add FAQ content.
This skill reviews engineering deliverables at phase boundaries before progressing to the next phase.
This skill performs side-by-side comparison of two contract versions or a contract against standard terms, with favorability analysis per clause.
This skill adjusts product scope mid-phase in response to discoveries, capacity changes, or shifting priorities.
This skill creates the initial technical scaffold and project structure for a new system. Use when asked to bootstrap a new service, set up a project skeleton, or define the…
This skill analyses monthly actuals vs. budget and forecast, identifying and explaining key variances.
This skill grooms the engineering backlog to ensure tasks are well-defined, prioritised, and sprint-ready.
This skill writes the content design specification defining voice, tone, and copy standards for the product.
This skill updates the sales objection handler based on product changes and new competitive information.
This skill conducts full threat modelling exercises using STRIDE and other frameworks to systematically identify, classify, and prioritize threats.
This skill defines the API contracts between system components including endpoints, schemas, versioning, and error handling.
This skill expresses the product positioning through visual brand language and design direction. Use when asked to translate positioning into visual design, create a visual…
This skill assesses whether proposed distribution channels can reach the target customer at acceptable CAC.
This skill confirms the CS team is ready for a product release including training, runbooks, and communication plans.
This skill monitors the revenue impact of product, pricing, and operational changes. Use when asked to track how a recent change affected revenue, quantify the ARR impact of a…
This skill synthesises post-launch data signals to inform the iteration backlog. Use when asked to analyse post-launch metrics, extract learnings from a release, or prioritize…
This skill validates product demand using search volume, keyword trends, and category data. Use when asked to validate demand signals, assess keyword trends, or quantify search…
This skill checks design outputs against accessibility standards before handoff to engineering. Use when asked to verify WCAG compliance on a design file, review colour contrast…
This skill builds the help centre structure and initial content to enable customer self-service. Use when asked to create a knowledge base, set up help documentation, or launch…
This skill maps the key assumptions underlying a product idea and ranks them by risk. Use when an idea or opportunity has been framed and the team needs to know which bets to…
This skill maps the buying committee and decision-making structure at a target account to enable multi-threaded sales engagement.
This skill builds the active skill development pipeline for every capability gap before the delivery phase needs it.
This skill synthesises signals from multiple sources (usage, support, sales, NPS) into actionable product insights.
This skill translates jobs-to-be-done insights into user stories with clear acceptance criteria ready for engineering.
This skill prioritises engineering iterations in the feedback phase based on impact and effort. Use when asked to prioritise feedback-driven work, rank iteration items, or decide…
This skill builds and maintains relationships with journalists and editors covering the company's category.
This skill ingests, normalizes, and structures qualitative and quantitative product feedback for roadmap review cycles.
This skill conducts periodic vendor performance reviews against SLA and contract terms. Use when asked to evaluate vendor delivery, measure SLA compliance, or assess vendor value.
This skill runs load tests against infrastructure to validate performance and scale targets. Use when asked to load test a service, validate throughput capacity, or stress test…
This skill plans partner activation programmes including co-marketing, co-selling, and integration partnerships.
This skill synthesises account signals to identify expansion, risk, and relationship health trends across the portfolio.
This skill conducts comprehensive compliance audits across 7 regulatory frameworks using a 57-item checklist with quantitative scoring and remediation guidance.
This skill activates the GTM plan from a sales perspective including pipeline targets and outreach sequencing.
This skill briefs the support team on new UX copy and terminology changes before release. Use when asked to prepare support for copy changes, brief the support team on new…
This skill activates growth loops by implementing referral, viral, or content mechanics. Use when asked to build a referral system, implement sharing mechanics, or activate a…
This skill defines service-level agreements for engineering systems including uptime, latency, and error-rate targets.
This skill manages the executive visibility programme including bylines, podcast appearances, and speaking slots.