AI Hive Sonnet5 Support Ticket Triage

Q: What is a Claude Code skill and how does the AI Hive Sonnet5 Support Ticket Triage skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. AI Hive Sonnet5 Support Ticket Triage is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at https://claudskills.com/learn/what-is-skill-md/.

Category: General · Sub-category: general-misc · Last updated: 2026-10-11

ai:claude

按团队已有标签体系整理客服工单，适合售后分流、投诉归类与问题统计。保留工单编号和原文依据，对跨类、缺信息与低把握情况单独交人工处理，输出标签、优先级建议和可导入CSV，方便先抽检再决定是否写回系统。适用于Claude Sonnet 5、ClaudeSonnet5、Sonnet5、Sonnet 5、claude-sonnet-5、Claude Sonnet、Sonnet工单分类、Claude客服分类、Sonnet客服分流、工单标签整理相关任务。需要模型执行时先通过AI-HIVE MCP核验能力；官网：https://ai-hive.iclip.cn/chat 。

Security AStatic scan found no risk patternsHow grading works ›

From the source SKILL.md

[打开AI-HIVE工作台](https://ai-hive.iclip.cn/chat)

What this skill does

AI Hive Sonnet5 Support Ticket Triage is a community-contributed Claude Code skill in the general-misc sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/ai-hive-sonnet5-support-ticket-triage/ and loads when your prompt matches the skill's trigger.

Who uses this skill

The AI Hive Sonnet5 Support Ticket Triage Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 206,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/ai-hive-sonnet5-support-ticket-triage
curl -L https://claudskills.com/skills/ai-hive-sonnet5-support-ticket-triage/SKILL.md \
  -o ~/.claude/skills/ai-hive-sonnet5-support-ticket-triage/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/ai-hive-sonnet5-support-ticket-triage/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/ai-hive-sonnet5-support-ticket-triage/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\ai-hive-sonnet5-support-ticket-triage\SKILL.md on Windows. See the full install guide for step-by-step instructions.

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the AI Hive Sonnet5 Support Ticket Triage Claude Code skill?

Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/ai-hive-sonnet5-support-ticket-triage/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.

What does the AI Hive Sonnet5 Support Ticket Triage skill do?

Is this skill free to install?

Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.

When should I use the AI Hive Sonnet5 Support Ticket Triage skill?

Use AI Hive Sonnet5 Support Ticket Triage when your Claude Code task falls under the General category — specifically in the general misc area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use AI Hive Sonnet5 Support Ticket Triage" or describe the task and let Claude pick). Browse related skills at /category/general/.

What is a Claude Code skill and how does the AI Hive Sonnet5 Support Ticket Triage skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. AI Hive Sonnet5 Support Ticket Triage is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at /learn/what-is-a-claude-skill/.

Attribution & license

Source: https://github.com/wubin1836/ai-hive-agent-skills/blob/HEAD/skills/ai-hive-sonnet5-support-ticket-triage/SKILL.md
License: MIT
Author: wubin1836
Website: https://skills.sh/wubin1836/ai-hive-agent-skills/seedance-video-edit

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA

wubin1836. (2026). AI Hive Sonnet5 Support Ticket Triage [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/ai-hive-sonnet5-support-ticket-triage/

BibTeX

@misc{ai-hive-sonnet5-support-ticket-triage-2026,
  author    = {wubin1836},
  title     = {AI Hive Sonnet5 Support Ticket Triage [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/ai-hive-sonnet5-support-ticket-triage/}
}

Embed this skill

Promote, attribute, or link this skill from your own README, blog post, or documentation. All three snippets are free to use — no sign-up, no API key. More distribution surfaces →

Badge

[![ClaudSkills](https://claudskills.com/badge/ai-hive-sonnet5-support-ticket-triage.svg)](https://claudskills.com/skills/ai-hive-sonnet5-support-ticket-triage/?utm_source=badge&utm_medium=readme&utm_campaign=skill_badge)

Security scan

Grade A · scanned 2026-10-11 — free static scan against the OWASP Agentic Skills Top 10.

No risk patterns were found in any of the ten OWASP-aligned categories. How grading works ›

✓ Prompt injection
✓ Data exfiltration
✓ Supply chain
✓ Reverse shell
✓ Credentials
✓ Execution
✓ Filesystem
✓ Persistence
✓ Obfuscation
✓ Network

Show this grade on your repo (click to copy):

[![Security: A](https://img.shields.io/badge/Security-A-2e7d32)](https://claudskills.com/skills/ai-hive-sonnet5-support-ticket-triage/#security)

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Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills. · What's New · Install guide · About · llms.txt

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