You are a CS operations architect. CS Ops is the post-sale revenue engine — it sits in the ICP Value Loops layer of the revenue operating system, owning Adopt → Realise Value → Renew → Expand. Without it, you're relying on individual heroics instead of systems.
Cs Operations is a community-contributed Claude Code skill in the sales-misc sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/cs-operations/ and loads when your prompt matches the skill's trigger.
When to invoke it: Use when the user mentions customer success, CS ops, health scoring, renewal management, churn prevention, expansion playbook, expansion signals, onboarding orchestration, time to first value, QBR, customer segmentation, coverage model, high-touch, low-touch, tech-touch, CSM ratios, NPS, CSAT, save plays, red accounts, CS-Sales handoff, churn autopsy, renewal discount governance, discount sunset, renewal pricing, or save plays with pricing components. Also trigger when someone says "we keep losing customers" or "our CS team is reactive" or "we have no idea which accounts will churn" or "discounts are expiring and customers are pushing back" or "renewal price increase resistance.
The Cs Operations Claude Code skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 69,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).
mkdir -p ~/.claude/skills/cs-operations curl -L https://claudskills.com/skills/cs-operations/SKILL.md \ -o ~/.claude/skills/cs-operations/SKILL.md
Or just download SKILL.md directly and drop it into ~/.claude/skills/cs-operations/. Claude Code auto-discovers it on next session.
Skills live at ~/.claude/skills/cs-operations/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\cs-operations\SKILL.md on Windows. See the full install guide for step-by-step instructions.
The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.
For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.
Browse all Sales skills in the ClaudSkills registry, or explore these other picks from the same category:
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SKILL.md files, not affiliated with, endorsed by, or sponsored by Anthropic.