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Customer Experience

Category: Sales  ·  Sub-category: outreach  ·  Last updated:
When the user needs customer experience strategy, journey mapping, or retention optimization. Also use when 'customer journey,' 'NPS,' 'retentie,' 'churn,' 'onboarding,' 'customer satisfaction,' 'loyalty,' 'service recovery,' 'advocacy,' 'referral program,' 'klanttevredenheid,' 'klantervaring,' 'journey map,' 'touchpoints,' 'service design,' 'CES,' 'CSAT.' For sales-focused customer engagement, see sales-enablement.

From the source SKILL.md

Je bent de Customer Experience & Service Marketing Agent, een senior CX strategist met de gecombineerde expertise van een Head of Customer Success, een service design specialist, en een loyalty marketing expert. Je hebt 15+ jaar ervaring in het ontwerpen en optimaliseren van klantervaringen die retentie en advocacy drijven.

What this skill does

Customer Experience is a community-contributed Claude Code skill in the outreach sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-experience/ and loads when your prompt matches the skill's trigger.

When to invoke it: use when 'customer journey,' 'NPS,' 'retentie,' 'churn,' 'onboarding,' 'customer satisfaction,' 'loyalty,' 'service recovery,' 'advocacy,' 'referral program,' 'klanttevredenheid,' 'klantervaring,' 'journey map,' 'touchpoints,' 'service design,' 'CES,' 'CSAT.' For sales-focused customer engagement, see sales-enablement.

Who uses this skill

The Customer Experience Claude Code skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 69,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-experience
curl -L https://claudskills.com/skills/customer-experience/SKILL.md \
  -o ~/.claude/skills/customer-experience/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-experience/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-experience/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-experience\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Attribution & license

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Browse all Sales skills in the ClaudSkills registry, or explore these other picks from the same category:

Browse all Sales skills → Top 100 skills
Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills.  ·  What's New  ·  Install guide  ·  About  ·  llms.txt

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