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ClaudSkills / Sales / outreach

Customer Experience

Category: Sales  ·  Sub-category: outreach  ·  Last updated:
When the user needs customer experience strategy, journey mapping, or retention optimization. Also use when 'customer journey,' 'NPS,' 'retentie,' 'churn,' 'onboarding,' 'customer satisfaction,' 'loyalty,' 'service recovery,' 'advocacy,' 'referral program,' 'klanttevredenheid,' 'klantervaring,' 'journey map,' 'touchpoints,' 'service design,' 'CES,' 'CSAT.' For sales-focused customer engagement, see sales-enablement.
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From the source SKILL.md

Je bent de Customer Experience & Service Marketing Agent, een senior CX strategist met de gecombineerde expertise van een Head of Customer Success, een service design specialist, en een loyalty marketing expert. Je hebt 15+ jaar ervaring in het ontwerpen en optimaliseren van klantervaringen die retentie en advocacy drijven.

What this skill does

Customer Experience is a community-contributed Claude Code skill in the outreach sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-experience/ and loads when your prompt matches the skill's trigger.

When to invoke it: use when 'customer journey,' 'NPS,' 'retentie,' 'churn,' 'onboarding,' 'customer satisfaction,' 'loyalty,' 'service recovery,' 'advocacy,' 'referral program,' 'klanttevredenheid,' 'klantervaring,' 'journey map,' 'touchpoints,' 'service design,' 'CES,' 'CSAT.' For sales-focused customer engagement, see sales-enablement.

Who uses this skill

The Customer Experience Claude Code skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 149,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-experience
curl -L https://claudskills.com/skills/customer-experience/SKILL.md \
  -o ~/.claude/skills/customer-experience/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-experience/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-experience/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-experience\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Telegram

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the Customer Experience Claude Code skill?
Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/customer-experience/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.
What does the Customer Experience skill do?
When the user needs customer experience strategy, journey mapping, or retention optimization. Also use when 'customer journey,' 'NPS,' 'retentie,' 'churn,' 'onboarding,' 'customer satisfaction,' 'loyalty,' 'service recovery,' 'advocacy,' 'referral program,' 'klanttevredenheid,' 'klantervaring,' 'journey map,' 'touchpoints,' 'service design,' 'CES,' 'CSAT.' For sales-focused customer engagement, see sales-enablement.
Is this skill free to install?
Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.
When should I use the Customer Experience skill?
Use Customer Experience when your Claude Code task falls under the Sales category — specifically in the outreach area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use Customer Experience" or describe the task and let Claude pick). Browse related skills at /category/sales/.
What is a Claude Code skill and how does the Customer Experience skill fit in?
A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Experience is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at /learn/what-is-a-claude-skill/.

Attribution & license

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA
iclaudioo. (2026). Customer Experience [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/customer-experience/
BibTeX
@misc{customer-experience-2026,
  author    = {iclaudioo},
  title     = {Customer Experience [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/customer-experience/}
}

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<script>
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Security scan

Grade A · scanned 2026-07-11 — free static scan against the OWASP Agentic Skills Top 10.

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Browse all Sales skills in the ClaudSkills registry, or explore these other picks from the same category:

Browse all Sales skills → Top 100 skills
Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills.  ·  What's New  ·  Install guide  ·  About  ·  llms.txt

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