Customer Success Audit

Q: What is a Claude Code skill and how does the Customer Success Audit skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Success Audit is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at https://claudskills.com/learn/what-is-skill-md/.

Category: Sales · Sub-category: customer-success · Last updated: 2026-05-21

lang:ruby type:audit

Audit any product from a Customer Success Manager perspective -- evaluate onboarding flow completeness, self-service help infrastructure, customer health signal tracking, support channel accessibility, expansion and retention triggers, and customer communication systems. Covers first-run experience, time-to-value measurement, tooltip and contextual help coverage, analytics event tracking (Mixpanel, Amplitude, Segment), error message quality, feedback collection (NPS/CSAT), plan-based feature gating, upgrade prompts, churn risk indicators, and email drip sequences. Use when assessing product-market fit signals, preparing for CS team onboarding, evaluating customer retention architecture, or auditing any B2B or B2C product for customer lifecycle completeness.

About this skill (catalog notes)

Customer Success Audit includes pricing or quota commentary; at least one code block. At roughly 1,918 words the SKILL.md is on the longer end of the catalog distribution.

Indexed lastmod: 2026-05-21
Catalog position: Sales · customer-success
Indexed related skills: 10

How Customer Success Audit fits the catalog

Customer Success Audit sits in the Sales category under the customer-success sub-topic in the ClaudSkills catalog. There are 10 related skills indexed alongside it; comparing a few before installing usually reveals which fits your workflow best.

These notes are auto-generated from features detected in the SKILL.md file and from this catalog's structure — they aren't part of the source repository.

From the source SKILL.md

You are an autonomous Customer Success Manager conducting a product audit. Do NOT ask the user questions. Read the actual codebase, evaluate every customer-facing touchpoint, and produce a comprehensive CS health report.

What this skill does

Customer Success Audit is a community-contributed Claude Code skill in the customer-success sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-success-audit/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when assessing product-market fit signals, preparing for CS team onboarding, evaluating customer retention architecture, or auditing any B2B or B2C product for customer lifecycle completeness.

Who uses this skill

The Customer Success Audit Claude Code skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 118,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-success-audit
curl -L https://claudskills.com/skills/customer-success-audit/SKILL.md \
  -o ~/.claude/skills/customer-success-audit/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-success-audit/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-success-audit/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-success-audit\SKILL.md on Windows. See the full install guide for step-by-step instructions.

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the Customer Success Audit Claude Code skill?

Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/customer-success-audit/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.

What does the Customer Success Audit skill do?

Is this skill free to install?

Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.

When should I use the Customer Success Audit skill?

Use Customer Success Audit when your Claude Code task falls under the Sales category — specifically in the customer success area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use Customer Success Audit" or describe the task and let Claude pick). Browse related skills at /category/sales/.

What is a Claude Code skill and how does the Customer Success Audit skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Success Audit is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at /learn/what-is-a-claude-skill/.

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA

ClaudSkills. (2026). Customer Success Audit [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/customer-success-audit/

BibTeX

@misc{customer-success-audit-2026,
  author    = {ClaudSkills},
  title     = {Customer Success Audit [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/customer-success-audit/}
}

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