Customer Success Audit

Quality score: 70/100 · Category: Sales · Sub-category: customer-success

lang:rubytype:audit

Audit any product from a Customer Success Manager perspective -- evaluate onboarding flow completeness, self-service help infrastructure, customer health signal tracking, support channel accessibility, expansion and retention triggers, and customer communication systems. Covers first-run experience, time-to-value measurement, tooltip and contextual help coverage, analytics event tracking (Mixpanel, Amplitude, Segment), error message quality, feedback collection (NPS/CSAT), plan-based feature gating, upgrade prompts, churn risk indicators, and email drip sequences. Use when assessing product-market fit signals, preparing for CS team onboarding, evaluating customer retention architecture, or auditing any B2B or B2C product for customer lifecycle completeness.

What this skill does

Customer Success Audit is a production-ready Claude Code skill (quality score 70/100) in the customer-success sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-success-audit/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when assessing product-market fit signals, preparing for CS team onboarding, evaluating customer retention architecture, or auditing any B2B or B2C product for customer lifecycle completeness.

Who uses this skill

The Customer Success Audit skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It is part of the open ClaudSkills registry, a community-curated catalog of 15,000+ capabilities you can install for Claude Code — the Claude CLI agent.

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-success-audit
curl -L https://claudskills.com/skills/customer-success-audit/SKILL.md \
  -o ~/.claude/skills/customer-success-audit/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-success-audit/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-success-audit/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-success-audit\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

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Part of ClaudSkills — the open registry for Claude Code skills. · What's New · Install guide · About · llms.txt

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