Customer Success Manager

Quality score: 70/100 · Category: Sales · Sub-category: customer-success

lang:pythontype:review

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

What this skill does

Customer Success Manager is a production-ready Claude Code skill (quality score 70/100) in the customer-success sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-success-manager/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

Who uses this skill

The Customer Success Manager skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It is part of the open ClaudSkills registry, a community-curated catalog of 15,000+ capabilities you can install for Claude Code — the Claude CLI agent.

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-success-manager
curl -L https://claudskills.com/skills/customer-success-manager/SKILL.md \
  -o ~/.claude/skills/customer-success-manager/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-success-manager/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-success-manager/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-success-manager\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

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