Customer Success

Q: What is a Claude Code skill and how does the Customer Success skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Success is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at https://claudskills.com/learn/what-is-skill-md/.

Category: Sales · Sub-category: customer-success · Last updated: 2026-05-21

Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies

About this skill (catalog notes)

Customer Success includes pricing or quota commentary; 9 code blocks for direct copy-paste. The SKILL.md runs to about 1,481 words, in the catalog's typical mid-range.

License: MIT
Original author: claude-office-skills
Indexed lastmod: 2026-05-21
Catalog position: Sales · customer-success
Indexed related skills: 10

How Customer Success fits the catalog

Customer Success sits in the Sales category under the customer-success sub-topic in the ClaudSkills catalog. There are 10 related skills indexed alongside it; comparing a few before installing usually reveals which fits your workflow best.

These notes are auto-generated from features detected in the SKILL.md file and from this catalog's structure — they aren't part of the source repository.

From the source SKILL.md

Comprehensive customer success management covering onboarding, health scoring, QBRs, expansion playbooks, and retention strategies.

What this skill does

Customer Success is a community-contributed Claude Code skill in the customer-success sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-success/ and loads when your prompt matches the skill's trigger.

Who uses this skill

The Customer Success Claude Code skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 116,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-success
curl -L https://claudskills.com/skills/customer-success/SKILL.md \
  -o ~/.claude/skills/customer-success/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-success/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-success/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-success\SKILL.md on Windows. See the full install guide for step-by-step instructions.

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the Customer Success Claude Code skill?

Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/customer-success/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.

What does the Customer Success skill do?

Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies

Is this skill free to install?

Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.

When should I use the Customer Success skill?

Use Customer Success when your Claude Code task falls under the Sales category — specifically in the customer success area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use Customer Success" or describe the task and let Claude pick). Browse related skills at /category/sales/.

What is a Claude Code skill and how does the Customer Success skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Success is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at /learn/what-is-a-claude-skill/.

Attribution & license

License: MIT
Author: claude-office-skills

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA

claude-office-skills. (2026). Customer Success [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/customer-success/

BibTeX

@misc{customer-success-2026,
  author    = {claude-office-skills},
  title     = {Customer Success [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/customer-success/}
}

Embed this skill

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Badge

[![ClaudSkills](https://claudskills.com/badge/customer-success.svg)](https://claudskills.com/skills/customer-success/?utm_source=badge&utm_medium=readme&utm_campaign=skill_badge)

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Browse all Sales skills → Top 100 skills

Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills. · What's New · Install guide · About · llms.txt

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