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Pmo Tier 1 Support

Category: Dev Tools  ·  Sub-category: scaffolders  ·  Last updated:
type:generator
First-line support Specialist — triages an incoming issue, resolves known/documented issues from runbooks and FAQs, and escalates anything out of first-line scope to pmo-tier-2-support with a structured Escalation Handoff Record. Owns no RCA — a novel problem is escalated, never root-caused inline. Composes artifact-generator (triage record + the EHR artifact) and hands genuinely-new intake to intake-desk — invokes them via the core/ registry skill-chain, never re-implements them (ADR-019). Modes: Triage · Resolve-Known · Escalate. Use when the question is a first-contact known-issue lookup or a triage. Triggers: "first-line support", "tier 1 support", "how do I…", "is this a known issue", "triage this issue", "what's the status of this issue", "is there a fix for this".
Security AStatic scan found no risk patternsHow grading works ›

From the source SKILL.md

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What this skill does

Pmo Tier 1 Support is a community-contributed Claude Code skill in the scaffolders sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/pmo-tier-1-support/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when the question is a first-contact known-issue lookup or a triage. Triggers: "first-line support", "tier 1 support", "how do I…", "is this a known issue", "triage this issue", "what's the status of this issue", "is there a fix for this".

Who uses this skill

The Pmo Tier 1 Support Claude Code skill is built for developers, power users, and teams automating repetitive workflows and improving developer experience. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 196,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/pmo-tier-1-support
curl -L https://claudskills.com/skills/pmo-tier-1-support/SKILL.md \
  -o ~/.claude/skills/pmo-tier-1-support/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/pmo-tier-1-support/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/pmo-tier-1-support/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\pmo-tier-1-support\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Telegram

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the Pmo Tier 1 Support Claude Code skill?
Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/pmo-tier-1-support/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.
What does the Pmo Tier 1 Support skill do?
First-line support Specialist — triages an incoming issue, resolves known/documented issues from runbooks and FAQs, and escalates anything out of first-line scope to pmo-tier-2-support with a structured Escalation Handoff Record. Owns no RCA — a novel problem is escalated, never root-caused inline. Composes artifact-generator (triage record + the EHR artifact) and hands genuinely-new intake to intake-desk — invokes them via the core/ registry skill-chain, never re-implements them (ADR-019). Modes: Triage · Resolve-Known · Escalate. Use when the question is a first-contact known-issue lookup or a triage. Triggers: "first-line support", "tier 1 support", "how do I…", "is this a known issue", "triage this issue", "what's the status of this issue", "is there a fix for this".
Is this skill free to install?
Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.
When should I use the Pmo Tier 1 Support skill?
Use Pmo Tier 1 Support when your Claude Code task falls under the Dev Tools category — specifically in the scaffolders area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use Pmo Tier 1 Support" or describe the task and let Claude pick). Browse related skills at /category/tools/.
What is a Claude Code skill and how does the Pmo Tier 1 Support skill fit in?
A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Pmo Tier 1 Support is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Dev Tools category. Learn more at /learn/what-is-a-claude-skill/.

Attribution & license

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA
cody-hutson. (2026). Pmo Tier 1 Support [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/pmo-tier-1-support/
BibTeX
@misc{pmo-tier-1-support-2026,
  author    = {cody-hutson},
  title     = {Pmo Tier 1 Support [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/pmo-tier-1-support/}
}

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Security scan

Grade A · scanned 2026-09-28 — free static scan against the OWASP Agentic Skills Top 10.

The scan flagged 1 of 10 categories (filesystem), including lower-severity patterns. Patterns shown inside code fences are weighted as examples rather than instructions — read the grading methodology for what this does and does not guarantee.

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