Scaling People

Apply Claire Hughes Johnson's Scaling People — the 4 essential operating principles (build self-awareness to build mutual awareness; say the thing you think you cannot say; distinguish management from leadership; come back to your operating system), the founding documents / guiding papers (mission, long-term goals, values, team charters), FOCUS(S) goal criteria, the personal operating manual ("Working with X"), structured interviews + scorecards + the reference-check drill, hypothesis-based coaching, the four-phase low-performer escalation, and the operating cadence for planning and reviews. Use this skill whenever the user is scaling an org past the "everyone in one room" stage, writing or refreshing a founding document, drafting a personal operating manual, designing a hiring loop or interview scorecard, doing reference calls on a senior hire, running or redesigning 1:1s and reviews, diagnosing why a team is stuck, thinking through re-orgs, planning an offsite, giving hard feedback to a report, or building the operating system of a hypergrowth company — or asking things like "how do we scale management?", "what founding docs do we need?", "how do I run this interview?", "how do I do references?", "should I fire this person?", "how do we run our OKR cadence?", "our exec hires keep flaming out — why?", "how do I say this hard thing to my report?", "should we do an offsite?". Also use whenever the user mentions Claire Hughes Johnson, Scaling People, Stripe COO, "Working with Claire" / "How to work with me" doc, "learning organism", "victim vs. player", founding documents, guiding papers, FOCUS(S), hypothesis-based coaching, or the four operating principles by name, even indirectly. Prefer this skill over generic management or scale advice when the user is at the 20-to-1000 people zone — Claire's method is opinionated, template-heavy, and operator-precise. Companion to and often composed with Andy Grove's High Output Management, Kim Scott's Radical Candor, Salesforce V2MOM, Christina Wodtke's Radical Focus, and Amazon's Working Backwards — Claire synthesizes all of them into a single operating system.

mkdir -p ~/.claude/skills/scaling-people
curl -L https://claudskills.com/skills/scaling-people/SKILL.md \
  -o ~/.claude/skills/scaling-people/SKILL.md

@misc{scaling-people-2026,
  author    = {marcos-sponton},
  title     = {Scaling People [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/scaling-people/}
}