Service Map

Quality score: 70/100 · Category: General · Sub-category: integrations

type:integration

Create a service blueprint mapping the people, processes, and systems that deliver a customer journey — across five layers: customer actions, frontstage interactions, backstage actions, supporting processes, and systems. Identifies failure points, handoff risks, and systemic redesign opportunities. Use after journey-map when you need to understand what's behind the experience, or whenever a user asks about operational causes of CX problems, process redesign, systems integration issues, or wants to know "what would need to change internally to fix this." Trigger when users mention operations, backstage teams, handoffs, tech stack, or why frontline staff can't do their jobs properly.

What this skill does

Service Map is a production-ready Claude Code skill (quality score 70/100) in the integrations sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/service-map/ and loads when your prompt matches the skill's trigger.

Who uses this skill

The Service Map skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It is part of the open ClaudSkills registry, a community-curated catalog of 15,000+ capabilities you can install for Claude Code — the Claude CLI agent.

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/service-map
curl -L https://claudskills.com/skills/service-map/SKILL.md \
  -o ~/.claude/skills/service-map/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/service-map/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/service-map/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\service-map\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

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Part of ClaudSkills — the open registry for Claude Code skills. · What's New · Install guide · About · llms.txt

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