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Chief Customer Officer Advisor

Category: General  ·  Sub-category: operations  ·  Last updated:
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions). Use when designing retention strategy, segmenting customers for differential investment, sizing CS team, or sequencing CS hires. Strategic only — does not duplicate engineering/business-growth tactical skills.

From the source SKILL.md

Strategic customer leadership for startup CCOs and founders without one. Four decisions, no generic CS survey:

What this skill does

Chief Customer Officer Advisor is a community-contributed Claude Code skill in the operations sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/chief-customer-officer-advisor/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when designing retention strategy, segmenting customers for differential investment, sizing CS team, or sequencing CS hires. Strategic only — does not duplicate engineering/business-growth tactical skills.

Who uses this skill

The Chief Customer Officer Advisor Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 69,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/chief-customer-officer-advisor
curl -L https://claudskills.com/skills/chief-customer-officer-advisor/SKILL.md \
  -o ~/.claude/skills/chief-customer-officer-advisor/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/chief-customer-officer-advisor/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/chief-customer-officer-advisor/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\chief-customer-officer-advisor\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Attribution & license

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Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills.  ·  What's New  ·  Install guide  ·  About  ·  llms.txt

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