Most interviews fail before they start: the interviewer pitches their idea, asks people to predict the future, and walks away with polite lies that feel like validation. The Mom Test (Rob Fitzpatrick) fixes this — talk about the customer's life and what they've actually done, not your idea or what they think they'd do. This skill plans a discovery interview and writes a script that can't be answered with empty compliments. It's the BEFORE; once you've run the interviews, use the synthesize-research skill to analyze what you heard.
Customer Interview is a community-contributed Claude Code skill in the business-ops sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-interview/ and loads when your prompt matches the skill's trigger.
When to invoke it: Use when a user wants to plan a customer interview, write discovery interview questions, build an interview script, generate Mom Test questions, or talk to users about a problem. Produces a non-leading question script grounded in past behavior, plus a note-taking template.
The Customer Interview Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 146,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).
mkdir -p ~/.claude/skills/customer-interview curl -L https://claudskills.com/skills/customer-interview/SKILL.md \ -o ~/.claude/skills/customer-interview/SKILL.md
Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-interview/. Claude Code auto-discovers it on next session.
Skills live at ~/.claude/skills/customer-interview/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-interview\SKILL.md on Windows. See the full install guide for step-by-step instructions.
Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →
The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.
For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.
SKILL.md from the source repository to ~/.claude/skills/customer-interview/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Interview is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at /learn/what-is-a-claude-skill/.If you reference this skill in a blog post, paper, or documentation, you can cite it as:
@misc{customer-interview-2026,
author = {Sidsaladi9},
title = {Customer Interview [Claude Code skill]},
year = {2026},
publisher = {ClaudSkills},
url = {https://claudskills.com/skills/customer-interview/}
}Grade A · scanned 2026-07-06 — free static scan against the OWASP Agentic Skills Top 10.
No risk patterns were found in any of the ten OWASP-aligned categories. How grading works ›
Browse all General skills in the ClaudSkills registry, or explore these other picks from the same category:
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SKILL.md files, not affiliated with, endorsed by, or sponsored by Anthropic.