During an outage, customers don't need engineering detail — they need to know you're aware, that you're on it, and when you'll update them next. This skill writes the notifications across the whole incident lifecycle, in calm, plain language that reduces support tickets instead of generating them. (For a security/data incident or a PR crisis, use [incident-public-statement](../incident-public-statement/SKILL.md) or [pr-crisis-response](../pr-crisis-response/SKILL.md).)
Customer Outage Notice is a community-contributed Claude Code skill in the general-misc sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-outage-notice/ and loads when your prompt matches the skill's trigger.
When to invoke it: Use when asked to write an outage notice, a status-page update, a service-disruption email, a maintenance notice, or an incident update sequence. Produces status-page updates for each phase (investigating → identified → monitoring → resolved), a customer email, and a resolved/post-incident summary, in plain, reassuring language.
The Customer Outage Notice Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 174,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).
mkdir -p ~/.claude/skills/customer-outage-notice curl -L https://claudskills.com/skills/customer-outage-notice/SKILL.md \ -o ~/.claude/skills/customer-outage-notice/SKILL.md
Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-outage-notice/. Claude Code auto-discovers it on next session.
Skills live at ~/.claude/skills/customer-outage-notice/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-outage-notice\SKILL.md on Windows. See the full install guide for step-by-step instructions.
Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →
The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.
For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.
SKILL.md from the source repository to ~/.claude/skills/customer-outage-notice/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Customer Outage Notice is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at /learn/what-is-a-claude-skill/.If you reference this skill in a blog post, paper, or documentation, you can cite it as:
@misc{customer-outage-notice-2026,
author = {mohitagw15856},
title = {Customer Outage Notice [Claude Code skill]},
year = {2026},
publisher = {ClaudSkills},
url = {https://claudskills.com/skills/customer-outage-notice/}
}Grade A · scanned 2026-08-02 — free static scan against the OWASP Agentic Skills Top 10.
No risk patterns were found in any of the ten OWASP-aligned categories. How grading works ›
Browse all General skills in the ClaudSkills registry, or explore these other picks from the same category:
Part of Acreator Store — Adam Lankamer's AI tools: PerfectStudio · Ucaption · UTagger · AutoXPoster · TestYourSkills · AutomationFlows · Au Naturel · Telegram @acreatorstore
SKILL.md files, not affiliated with, endorsed by, or sponsored by Anthropic.