Support Staffing Model

Q: What is a Claude Code skill and how does the Support Staffing Model skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Support Staffing Model is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at https://claudskills.com/learn/what-is-skill-md/.

Category: General · Sub-category: general-misc · Last updated: 2026-07-12

How many support agents does the queue actually need — Erlang C, computed, not 'tickets per agent' folklore. Use when staffing a support/CS team, defending headcount, or checking whether an SLA is mathematically possible with the current roster. Produces agent counts across load scenarios (with shrinkage), occupancy and average-wait numbers, and a real .xlsx — via the bundled zero-dependency script.

Security AStatic scan found no risk patternsHow grading works ›

From the source SKILL.md

Queues are counterintuitive: at high occupancy, one extra contact per hour explodes wait times, and "tickets ÷ tickets-per-agent" staffing walks teams straight into the cliff. Erlang C is the century-old math call centers run on; this skill runs it for you, honestly labelled.

What this skill does

Support Staffing Model is a community-contributed Claude Code skill in the general-misc sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/support-staffing-model/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when staffing a support/CS team, defending headcount, or checking whether an SLA is mathematically possible with the current roster. Produces agent counts across load scenarios (with shrinkage), occupancy and average-wait numbers, and a real .

Who uses this skill

The Support Staffing Model Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 196,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/support-staffing-model
curl -L https://claudskills.com/skills/support-staffing-model/SKILL.md \
  -o ~/.claude/skills/support-staffing-model/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/support-staffing-model/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/support-staffing-model/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\support-staffing-model\SKILL.md on Windows. See the full install guide for step-by-step instructions.

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the Support Staffing Model Claude Code skill?

Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/support-staffing-model/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.

What does the Support Staffing Model skill do?

Is this skill free to install?

Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.

When should I use the Support Staffing Model skill?

Use Support Staffing Model when your Claude Code task falls under the General category — specifically in the general misc area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use Support Staffing Model" or describe the task and let Claude pick). Browse related skills at /category/general/.

What is a Claude Code skill and how does the Support Staffing Model skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Support Staffing Model is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at /learn/what-is-a-claude-skill/.

Attribution & license

Source: https://github.com/mohitagw15856/pm-claude-skills/blob/HEAD/plugins/pm-calculators/skills/support-staffing-model/SKILL.md
License: MIT
Author: mohitagw15856
Website: https://mohitagw15856.github.io/pm-claude-skills/

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA

mohitagw15856. (2026). Support Staffing Model [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/support-staffing-model/

BibTeX

@misc{support-staffing-model-2026,
  author    = {mohitagw15856},
  title     = {Support Staffing Model [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/support-staffing-model/}
}

Embed this skill

Promote, attribute, or link this skill from your own README, blog post, or documentation. All three snippets are free to use — no sign-up, no API key. More distribution surfaces →

Badge

[![ClaudSkills](https://claudskills.com/badge/support-staffing-model.svg)](https://claudskills.com/skills/support-staffing-model/?utm_source=badge&utm_medium=readme&utm_campaign=skill_badge)

Security scan

Grade A · scanned 2026-09-28 — free static scan against the OWASP Agentic Skills Top 10.

No risk patterns were found in any of the ten OWASP-aligned categories. How grading works ›

✓ Prompt injection
✓ Data exfiltration
✓ Supply chain
✓ Reverse shell
✓ Credentials
✓ Execution
✓ Filesystem
✓ Persistence
✓ Obfuscation
✓ Network

Show this grade on your repo (click to copy):

[![Security: A](https://img.shields.io/badge/Security-A-2e7d32)](https://claudskills.com/skills/support-staffing-model/#security)

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Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills. · What's New · Install guide · About · llms.txt

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