Customer Effort Scoring

Quality score: 70/100 · Category: Sales · Sub-category: crm-systems

tool:salesforcetype:integration

Designing a customer experience measurement strategy using CSAT, NPS, and CES metrics in Salesforce Feedback Management: metric selection, survey timing, Feedback Management license requirements, Flow-triggered survey delivery, and CX KPI integration into Service Analytics dashboards. Use when choosing which CX metric to deploy, defining survey timing rules, or connecting survey response data to operational KPIs. NOT for building or configuring the technical survey objects, flows, or email templates (use admin/salesforce-surveys for that). NOT for custom programmatic survey delivery via API.

What this skill does

Customer Effort Scoring is a production-ready Claude Code skill (quality score 70/100) in the crm-systems sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/customer-effort-scoring/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when choosing which CX metric to deploy, defining survey timing rules, or connecting survey response data to operational KPIs. NOT for building or configuring the technical survey objects, flows, or email templates (use admin/salesforce-surveys for that).

Who uses this skill

The Customer Effort Scoring skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It is part of the open ClaudSkills registry, a community-curated catalog of 15,000+ capabilities you can install for Claude Code — the Claude CLI agent.

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/customer-effort-scoring
curl -L https://claudskills.com/skills/customer-effort-scoring/SKILL.md \
  -o ~/.claude/skills/customer-effort-scoring/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/customer-effort-scoring/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/customer-effort-scoring/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\customer-effort-scoring\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

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Part of ClaudSkills — the open registry for Claude Code skills. · What's New · Install guide · About · llms.txt

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