Sales Genesys

Q: What is a Claude Code skill and how does the Sales Genesys skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Sales Genesys is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at https://claudskills.com/learn/what-is-skill-md/.

Category: Sales · Sub-category: sales-enablement · Last updated: 2026-05-21

tool:salesforce type:integration

Genesys Cloud CX platform help — enterprise CCaaS with AI-powered experience orchestration, omnichannel ACD routing (voice + digital), Architect IVR/flow builder, workforce management (WFM forecasting/scheduling/adherence), quality management (evaluations/scoring), predictive routing, agent assist, virtual agents, outbound dialer, Interaction Analytics, AppFoundry marketplace (450+ apps), REST Platform API with OAuth 2.0 and 15 regional endpoints, deep Salesforce integration (CX Cloud joint product + Service Cloud Voice BYOT), 4 tiers CX1 $75/CX2 $115/CX3 $155/CX4 $240 per user/mo + telephony minutes. Use when setting up Genesys Cloud routing or Architect flows, WFM forecasting not matching actual volume, quality management evaluations not triggering coaching, dropped calls or audio quality issues, comparing Genesys pricing tiers, integrating Genesys with Salesforce or ServiceNow, Genesys reporting hard to navigate, MFA management confusing, Genesys API integration, or evaluating enterprise CCaaS platforms. Do NOT use for building a general coaching program (use /sales-coaching) or comparing CCaaS platforms (use /sales-ccaas-selection).

About this skill (catalog notes)

Sales Genesys includes worked examples; pricing or quota commentary. The SKILL.md runs to about 1,102 words, in the catalog's typical mid-range.

License: MIT
Indexed lastmod: 2026-05-21
Catalog position: Sales · sales-enablement
Indexed related skills: 10

How Sales Genesys fits the catalog

Sales Genesys sits in the Sales category under the sales-enablement sub-topic in the ClaudSkills catalog. There are 10 related skills indexed alongside it; comparing a few before installing usually reveals which fits your workflow best.

These notes are auto-generated from features detected in the SKILL.md file and from this catalog's structure — they aren't part of the source repository.

What this skill does

Sales Genesys is a community-contributed Claude Code skill in the sales-enablement sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/sales-genesys/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when setting up Genesys Cloud routing or Architect flows, WFM forecasting not matching actual volume, quality management evaluations not triggering coaching, dropped calls or audio quality issues, comparing Genesys pricing tiers, integrating Genesys with Salesforce or ServiceNow, Genesys reporting hard to navigate, MFA management confusing, Genesys API integration, or evaluating enterprise CCaaS platforms. Do NOT use for building a general coaching program (use /sales-coaching) or comparing CCaaS platforms (use /sales-ccaas-selection).

Who uses this skill

The Sales Genesys Claude Code skill is built for sales development reps, account executives, revenue operations teams, and customer success managers. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 116,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/sales-genesys
curl -L https://claudskills.com/skills/sales-genesys/SKILL.md \
  -o ~/.claude/skills/sales-genesys/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/sales-genesys/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/sales-genesys/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\sales-genesys\SKILL.md on Windows. See the full install guide for step-by-step instructions.

📱 Install from your phone or desktop Telegram

Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

Pro

For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.

See pricing → Download desktop app

Frequently asked questions

How do I install the Sales Genesys Claude Code skill?

Install via the ClaudSkills desktop app (one click) or copy SKILL.md from the source repository to ~/.claude/skills/sales-genesys/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.

What does the Sales Genesys skill do?

Is this skill free to install?

Yes. ClaudSkills is an open registry — every skill keeps its source repository's license, and manual install via copy is free. ClaudSkills Pro ($9/mo, $79/yr, or $149 one-time) adds one-click install via the desktop app and a multi-signal Quality Score.

When should I use the Sales Genesys skill?

Use Sales Genesys when your Claude Code task falls under the Sales category — specifically in the sales enablement area. Claude Code auto-discovers installed skills and invokes the right one based on the task description, so you can also ask Claude directly (e.g. "use Sales Genesys" or describe the task and let Claude pick). Browse related skills at /category/sales/.

What is a Claude Code skill and how does the Sales Genesys skill fit in?

A Claude Code skill is a SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Sales Genesys is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the Sales category. Learn more at /learn/what-is-a-claude-skill/.

Attribution & license

License: MIT

Cite this skill

If you reference this skill in a blog post, paper, or documentation, you can cite it as:

APA

ClaudSkills. (2026). Sales Genesys [Claude Code skill]. ClaudSkills. https://claudskills.com/skills/sales-genesys/

BibTeX

@misc{sales-genesys-2026,
  author    = {ClaudSkills},
  title     = {Sales Genesys [Claude Code skill]},
  year      = {2026},
  publisher = {ClaudSkills},
  url       = {https://claudskills.com/skills/sales-genesys/}
}

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Part of ClaudSkills — the open registry for Claude Skills & Claude Code Skills. · What's New · Install guide · About · llms.txt

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