Service Metrics Data Model includes pricing or quota commentary; at least one code block. At roughly 2,457 words the SKILL.md is on the longer end of the catalog distribution.
Service Metrics Data Model sits in the General category under the general-misc sub-topic in the ClaudSkills catalog. There are 10 related skills indexed alongside it; comparing a few before installing usually reveals which fits your workflow best.
These notes are auto-generated from features detected in the SKILL.md file and from this catalog's structure — they aren't part of the source repository.
This skill activates when a practitioner needs to design, query, or troubleshoot Salesforce Service Cloud service metrics — including mean time to resolve (MTTR), SLA milestone compliance, first response tracking, and related KPI reporting. It covers the Case, Entitlement, and CaseMilestone object model, the semantics of key fields like IsViolated, ElapsedTimeInMins, and TargetDate, and how to derive metrics that have no native single field in the platform. It does NOT cover CRM Analytics (Tableau CRM / Einstein Analytics) or Field Service Lightning work order metrics.
Service Metrics Data Model is a community-contributed Claude Code skill in the general-misc sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/service-metrics-data-model/ and loads when your prompt matches the skill's trigger.
When to invoke it: Use when designing or reporting on Salesforce Service Cloud service metrics — covers the Case, Entitlement, and CaseMilestone object model, MTTR derivation via BusinessHours.diff(), IsViolated semantics, and ElapsedTimeInMins field usage for SLA reporting.
The Service Metrics Data Model Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 146,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).
mkdir -p ~/.claude/skills/service-metrics-data-model curl -L https://claudskills.com/skills/service-metrics-data-model/SKILL.md \ -o ~/.claude/skills/service-metrics-data-model/SKILL.md
Or just download SKILL.md directly and drop it into ~/.claude/skills/service-metrics-data-model/. Claude Code auto-discovers it on next session.
Skills live at ~/.claude/skills/service-metrics-data-model/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\service-metrics-data-model\SKILL.md on Windows. See the full install guide for step-by-step instructions.
Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →
The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.
For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.
SKILL.md from the source repository to ~/.claude/skills/service-metrics-data-model/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Service Metrics Data Model is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at /learn/what-is-a-claude-skill/.If you reference this skill in a blog post, paper, or documentation, you can cite it as:
@misc{service-metrics-data-model-2026,
author = {Pranav Nagrecha},
title = {Service Metrics Data Model [Claude Code skill]},
year = {2026},
publisher = {ClaudSkills},
url = {https://claudskills.com/skills/service-metrics-data-model/}
}Grade A · scanned 2026-07-06 — free static scan against the OWASP Agentic Skills Top 10.
No risk patterns were found in any of the ten OWASP-aligned categories. How grading works ›
Browse all General skills in the ClaudSkills registry, or explore these other picks from the same category:
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SKILL.md files, not affiliated with, endorsed by, or sponsored by Anthropic.