Service Metrics Data Model

Quality score: 70/100 · Category: General · Sub-category: general-misc

tool:salesforce

Use when designing or reporting on Salesforce Service Cloud service metrics — covers the Case, Entitlement, and CaseMilestone object model, MTTR derivation via BusinessHours.diff(), IsViolated semantics, and ElapsedTimeInMins field usage for SLA reporting. Trigger keywords: MTTR, mean time to resolve, case milestone, entitlement SLA, IsViolated, CaseMilestone, first response time, resolution time, service KPI. NOT for CRM Analytics (Tableau CRM / Einstein Analytics) dashboards or Field Service Lightning work order metrics.

What this skill does

Service Metrics Data Model is a production-ready Claude Code skill (quality score 70/100) in the general-misc sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/service-metrics-data-model/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when designing or reporting on Salesforce Service Cloud service metrics — covers the Case, Entitlement, and CaseMilestone object model, MTTR derivation via BusinessHours.diff(), IsViolated semantics, and ElapsedTimeInMins field usage for SLA reporting.

Who uses this skill

The Service Metrics Data Model skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It is part of the open ClaudSkills registry, a community-curated catalog of 15,000+ capabilities you can install for Claude Code — the Claude CLI agent.

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/service-metrics-data-model
curl -L https://claudskills.com/skills/service-metrics-data-model/SKILL.md \
  -o ~/.claude/skills/service-metrics-data-model/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/service-metrics-data-model/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/service-metrics-data-model/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\service-metrics-data-model\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

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Part of ClaudSkills — the open registry for Claude Code skills. · What's New · Install guide · About · llms.txt

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