Service Triage

Quality score: 70/100 · Category: General · Sub-category: automation

tool:salesforcetype:audittype:integration

Audit customer service triage systems for ticket routing, classification, and SLA compliance. Use when you need to evaluate ticket auto-classification accuracy, priority scoring models, skill-based routing logic, escalation pathways, sentiment analysis integration, SLA breach management, first-contact resolution rates, queue health, customer effort scoring, or resolution prediction. Covers Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow, and custom ticketing platforms using ITIL incident management frameworks.

What this skill does

Service Triage is a production-ready Claude Code skill (quality score 70/100) in the automation sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/service-triage/ and loads when your prompt matches the skill's trigger.

When to invoke it: Use when you need to evaluate ticket auto-classification accuracy, priority scoring models, skill-based routing logic, escalation pathways, sentiment analysis integration, SLA breach management, first-contact resolution rates, queue health, customer effort scoring, or resolution prediction. Covers Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow, and custom ticketing platforms using ITIL incident management frameworks.

Who uses this skill

The Service Triage skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It is part of the open ClaudSkills registry, a community-curated catalog of 15,000+ capabilities you can install for Claude Code — the Claude CLI agent.

How to install

Free

Manual install (2 steps)

mkdir -p ~/.claude/skills/service-triage
curl -L https://claudskills.com/skills/service-triage/SKILL.md \
  -o ~/.claude/skills/service-triage/SKILL.md

Or just download SKILL.md directly and drop it into ~/.claude/skills/service-triage/. Claude Code auto-discovers it on next session.

Skills live at ~/.claude/skills/service-triage/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\service-triage\SKILL.md on Windows. See the full install guide for step-by-step instructions.

Pro

One-click install via the desktop app

The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.

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Part of ClaudSkills — the open registry for Claude Code skills. · What's New · Install guide · About · llms.txt

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