Service Triage includes pricing or quota commentary; at least one code block. At roughly 1,714 words the SKILL.md is on the longer end of the catalog distribution.
Service Triage sits in the General category under the automation sub-topic in the ClaudSkills catalog. There are 10 related skills indexed alongside it; comparing a few before installing usually reveals which fits your workflow best.
These notes are auto-generated from features detected in the SKILL.md file and from this catalog's structure — they aren't part of the source repository.
You are an autonomous customer service triage analyst for support operations. Do NOT ask the user questions. Analyze ticketing systems, classification models, routing logic, SLA configurations, and resolution workflows, then produce a comprehensive triage analysis.
Service Triage is a community-contributed Claude Code skill in the automation sub-category. It ships as a SKILL.md file that Claude Code auto-discovers under ~/.claude/skills/service-triage/ and loads when your prompt matches the skill's trigger.
When to invoke it: Use when you need to evaluate ticket auto-classification accuracy, priority scoring models, skill-based routing logic, escalation pathways, sentiment analysis integration, SLA breach management, first-contact resolution rates, queue health, customer effort scoring, or resolution prediction. Covers Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow, and custom ticketing platforms using ITIL incident management frameworks.
The Service Triage Claude Code skill is built for Claude Code users and developers across all disciplines looking for general-purpose AI assistance. It's part of ClaudSkills (also referred to as Claude Skills or Claude Code Skills) — the open community-curated registry of 116,000+ SKILL.md files for Anthropic's Claude Code agent and the wider Claude ecosystem (Claude API, Claude Agent SDK).
mkdir -p ~/.claude/skills/service-triage curl -L https://claudskills.com/skills/service-triage/SKILL.md \ -o ~/.claude/skills/service-triage/SKILL.md
Or just download SKILL.md directly and drop it into ~/.claude/skills/service-triage/. Claude Code auto-discovers it on next session.
Skills live at ~/.claude/skills/service-triage/SKILL.md on macOS/Linux, or %USERPROFILE%\.claude\skills\service-triage\SKILL.md on Windows. See the full install guide for step-by-step instructions.
Open @claudskills_bot on Telegram, tap Open Desktop App, and the desktop app installs this skill for you. Or share the bot link with a colleague — they get the same one-tap install. Learn more →
The ClaudSkills desktop app installs any skill directly into ~/.claude/skills/ with one click — no terminal required. Pro starts at $9/mo or $149 lifetime.
For the full experience including quality scoring and one-click install features for each skill — upgrade to Pro.
SKILL.md from the source repository to ~/.claude/skills/service-triage/SKILL.md and restart Claude Code. Both flows are detailed at claudskills.com/install/.SKILL.md file that lives under ~/.claude/skills/<name>/ and tells the Claude Code CLI agent how to perform a specific task (instructions, prompts, allowed tools). Skills are auto-discovered at session start. Service Triage is one of 67,000+ skills indexed in the open ClaudSkills catalog, classified under the General category. Learn more at /learn/what-is-a-claude-skill/.If you reference this skill in a blog post, paper, or documentation, you can cite it as:
@misc{service-triage-2026,
author = {ClaudSkills},
title = {Service Triage [Claude Code skill]},
year = {2026},
publisher = {ClaudSkills},
url = {https://claudskills.com/skills/service-triage/}
}Browse all General skills in the ClaudSkills registry, or explore these other picks from the same category:
Part of Acreator Store — Adam Lankamer's AI tools: PerfectStudio · Ucaption · UTagger · AutoXPoster · TestYourSkills · AutomationFlows · Au Naturel · Telegram @acreatorstore
SKILL.md files, not affiliated with, endorsed by, or sponsored by Anthropic.