JTBD(Jobs To Be Done) 프레임워크를 사용하여 타겟 고객 유형을 정의합니다. 고객 세그먼트와 핵심 job을 이해할 때 사용하세요.
Customer analytics framework - cohort retention, lifecycle funnels, engagement scoring, segmentation, and behavioral diagnostics for product and CS teams.
中文优先：用于客户账单运维相关任务，帮助识别、设计、实现或验证对应工作流。English keywords: Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis…
Generate a concise, executive-ready digest of internal touchpoints and external intelligence for a named customer.
Turn a customer bug report into a failing automated test before fixing. Use on tickets or Chinese "先写失败测试", "bug 转测试", "红灯测试". Red-first discipline for AI coders.
Manage customer relationships, track repeat clients, and maintain interaction history for better service.
Use when performing customer data export — template for handling customer data export requests (data portability).
Discover all customers of a given company by scanning websites, case studies, review sites, press, social media, job postings, and more.
Deep-dive into customer empathy and user journey thinking. Use when designing onboarding, improving UX, planning features, or trying to understand how to delight users faster.
A roleplay-based framework to identify product friction and bridge the gap between internal knowledge and the actual customer experience.
Analyze NPS, CSAT, and qualitative customer feedback to extract themes, identify trends, and generate actionable insight reports.
Inbound customer-feedback triage system. Categorize, deduplicate, score, and respond to feature requests from support, sales, NPS, in-app feedback, and exec asks.
Customer Fields integration. Manage Organizations, Leads, Pipelines, Users, Goals, Filters. Use when the user wants to interact with Customer Fields data.
Use when the user wants a lightweight CRM on their local machine — manage customer records in Excel and one folder per customer for attached files (contracts, invoices, documents,…
Create or update a customer health scorecard
Write the customer-facing incident update during an outage — status-page post or email — that's honest about impact without over-promising.
Analyze Fireflies meetings and Circle community posts, for one person, a team, or everything, then produce a weekly or daily Customer Intelligence Report as a polished soft-UI…
Plans and scripts customer discovery interviews using The Mom Test. Use when a user wants to plan a customer interview, write discovery interview questions, build an interview…
Run high-signal customer discovery interviews using a scripted question hierarchy, behavior-over-opinion probes, and rapport techniques drawn from Portigal, Torres, Fitzpatrick,…
Run user interviews that surface past behavior instead of polite predictions, recruited and synthesized honestly. Use when gathering qualitative evidence for product decisions.
Maps customer journeys with touchpoint analysis, lifecycle stage management, and experience optimization from awareness through advocacy.
Conceptual guidance for Adobe Customer Journey Analytics (CJA) - explains core concepts (connections, data views, datasets, identity, stitching), helps design data modeling and…
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities.
Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and…
Estimates total net profit from a customer over the entire relationship horizon using descriptive, Markov chain, survival regression, and Monte Carlo models.
Search for customers by email or order number, view their purchase history, subscriptions, and license keys. Use for customer support, refund processing, or account verification.
Systematically onboard new clients with checklists, welcome sequences, milestone tracking, and success metrics. Reduce churn by nailing the first 90 days.
Design and execute customer onboarding that drives activation and retention. Use when building onboarding flows for new users, reducing churn in the first 30 days, improving…
Use when searching, summarizing, updating, or supporting customer lifecycle records.
Write clear customer-facing outage and service-disruption notifications. Use when asked to write an outage notice, a status-page update, a service-disruption email, a maintenance…
Build a deep Ideal Customer Profile (ICP) document from a product description and target segment. Use when the user asks about personas, target customers, ICPs, or who their…
Aggregates PayPal disputes, HubSpot feedback and tickets, and email sentiment (plus pasted or exported Google/Yelp reviews) into a themes report with verbatim evidence and a "do…
Synthesizes themes from PayPal disputes, HubSpot tickets, and review exports into a top-3 fixable issues list with drafted response templates. Accepts optional since-date argument.
Activate when: a key account renewal is at risk and the team can't explain why the customer values them; someone asks 'how do we become a strategic partner?'; a CSM needs to know…
Produce the final PlanetScale best-practices report after running the inventory and relevant review skills.
Use when CS or AE needs renewal conversation language that is accurate, calm, and separated from internal risk notes.
Performs behavioral customer segmentation (K-means, mixture models), RFM analysis, and persona-based targeting.
Handles customer inquiries, processes returns, and escalates issues appropriately. Use when responding to customer tickets, chat, or reviewing service quality.
Expert guidance for improving customer service assistants. Use when optimizing UX, response time, tone, wording, conversation flow, or evaluating customer service quality.
สร้าง chatbot flow, FAQ bank, escalation rule, reply template สำหรับ Line OA/Facebook Inbox/IG DM
Use when a task needs the judgment of a Customer Service Representative — de-escalating an angry customer, deciding whether a policy exception is worth the cost, deciding when to…
Vertical-specific customer service routing — general, healthcare, hospitality, and retail returns. Use when the user asks about handling customer inquiries, complaint resolution,…
Synthesised view of account health and activity for managers overseeing customer-facing teams (Sales, CS, Professional Services, Presales).
Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences.
Build AI-powered customer support systems with knowledge base access, ticket routing, and empathetic responses. Adapted from Anthropic's Claude Quickstarts.
Build scalable customer support systems including help centers, chatbots, ticketing systems, and self-service knowledge bases.
Manage customer support tickets for any DTC or subscription brand. Use when handling inquiries, complaints, returns, shipping issues, or product questions.
Design or audit one end-to-end customer-support operating system across self-service, intake, identity-safe diagnostics, taxonomy, queues, severity, routing, SLAs, grounded…
Эксперт customer training. Используй для onboarding программ, training materials и certification paths.
Offer contextually relevant add-ons during ordering without being pushy or repetitive.
Create or update a trace validating work connects to customer value
Customer.guru integration. Manage Persons, Organizations, Deals, Leads, Projects, Pipelines and more. Use when the user wants to interact with Customer.guru data.
Customer.io integration. Manage data, records, and automate workflows. Use when the user wants to interact with Customer.io data.
Diagnose and fix Customer.io common errors. Use when troubleshooting API errors, delivery failures, campaign issues, or SDK exceptions.
Implement Customer.io core features: transactional messages, API-triggered broadcasts, segments, and person merge.
Optimize Customer.io costs and usage efficiency. Use when reducing profile count, cleaning inactive users, deduplicating events, or right-sizing your plan.
Identify and avoid Customer.io anti-patterns and gotchas. Use when reviewing integrations, onboarding developers, or auditing existing Customer.io code.
Set up Customer.io monitoring and observability. Use when implementing metrics, structured logging, alerting, or Grafana dashboards for Customer.io integrations.
Implement Customer.io primary messaging workflow. Use when setting up campaign triggers, welcome sequences, onboarding flows, or event-driven email automation.
Implement Customer.io reliability and fault-tolerance patterns. Use when building circuit breakers, fallback queues, idempotency, or graceful degradation for Customer.io…